Support Services

Support Services

All Hospitality and Retail outlets are reliant on their IT infrastructure to remain fully operational. In the event that a problem does arise, Celestra Support Services are on-hand to ensure that they are resolved quickly with minimum impact to business activities. Time is money and downtime is expensive, as a result, we work closely with our Clients to deliver a trusted, single-source technical support solution.

The Support Centre at Celestra is based in the UK operating a 7/365 policy and treats all calls with the same level of importance and customer service. The team are made up of highly skilled individuals with expertise in providing excellent technical support. Managed by the team, all Celestra Support Services are delivered via a national network of expert engineers.

Our Clients experience the confidence of Celestra as part of their extended team. From increased IT performance with integrated maintenance to support and managed services for Celestra and non-Celestra installations.  Our robust, flexible service-level options are designed to proactively manage, prevent problems and resolve issues quickly.

Celestra Support Services covers all Hardware maintenance that includes repairing and replacing Chip & PIN devices, tablets, tills, drive thrus, KMS and Digital Media to name a few.
Our Support Team are experienced in the maintenance of data and power networks. This can be a anything from repairing a single network point or a broken fused spur. Our qualified NICEIC engineers are able to identify and resolve issues without causing major impact to you business.
Celestra Support Services are able to accommodate the specific requirements of our Clients. We offer our Clients the opportunity to create a fully-tailored service that is bespoke to their needs. This can include dedicated SLAs, Weekend coverage and hours to suit their business functions.
To ensure all support calls are dealt with efficiently, the Support Centre are able to prioritise and log calls within a dedicated management system that allows scheduling to take place with ease. This allows the team time to allocate resource and equipment along with keeping the Client completely up to date.
The Support Centre provide excellent customer service and this is reflected in their ability to meet SLAs. As well as this, the Support Centre are able to arrange “Health Checks” on site to ensure that works are regularly maintained. From this potential risks can be highlighted and be proactively taken care of.
Based in the UK, Celestra Support Services serves all support calls across England, Scotland, Wales and Eire with access to the our national Celestra field resource.
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